
Ninyonga Couture FAQs

What makes Ninyonga Couture unique?
At Ninyonga Couture, we pride ourselves on our custom-made crochet designs that are as unique as your story. Each piece is crafted with locally sourced materials, ensuring the highest quality and a finish that is just as precious. Our creations are unique, meticulously handmade, and often produced in limited editions.
What materials do you use for Ninyonga Couture pieces?
We use locally sourced, high-quality materials for our crochet pieces, including various yarns and threads. Our commitment to quality ensures that every piece is not only beautiful but also durable and comfortable.
What is Ninyonga Couture?
Ninyonga Couture is our luxurious brand born out of a rediscovered love for crocheting. During the lockdown, what started as a hobby transformed into a passion for creating elegant, handcrafted crochet pieces. Our couture collections embody the same fine craftsmanship ethos as any other fine art, ensuring each piece is a heartfelt masterpiece.
How long does it take to create my item?
The average processing time for each item is about 2 days*. More complex designs typically take 7-8 days to complete.
*Excluding Bank Holidays
Can I request my own crocheted design?
Couture is what we do. We'll do our best to craft your custom crochet design—contact our team to book a free consultation. We love a challenge!
The item I want says out of stock—what do I do?
For our ready-made items, these are in limited quantity and once they are sold, they will need to be recreated before they can be restocked. This usually doesn't take long, so if you check back in a day or two, they may be back in stock. For custom and made-to-order items, because these were specially made, we may be unable to recreate these designs. We do consider special requests—contact our team to book a free consultation.
I haven’t received my order
We're sorry to hear your Couture has not yet reached you. If the delivery timeframe for your chosen shipping method has elapsed, please contact us - let's resolve it together.
How can I ensure the quality and longevity of my Couture piece?
To maintain the quality and longevity of your Ninyonga Couture piece, we recommend following the care instructions provided with each item. Generally, handwashing with mild detergent and laying flat to dry will help preserve the integrity of the crochet work.
What is a Treasured Order?
Most of our items are limited edition and sometimes exclusive. Once they're gone, they may not return. We also understand the sentiment of finding "the one"—that one treasure you can't fathom parting with. Don't worry, you are not alone—we are here for you. Simply drop us a message with the details. Due to their nature, these "Treasured Orders" may cost more and take a little longer to reach you.
What payment methods do you accept?
We accept most debit and credit cards and Apple Pay. We aim to accept more payment methods in the future
How can I stay updated on new releases and special offers from Ninyonga Couture?
Join the Ninyonga Couture family by visiting our website and browsing our exquisite collection. Follow us on social media for updates and be the first to know about new releases and special offers. Don't miss out on owning a piece of luxury and craftsmanship.
How can I get in touch?
Click here to contact our team